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800-878-4056 • 619-670-4412 • sales@videoteldigital.com

 
Videotel is not only the leading manufacturer of industrial digital media players and interactive digital signage solutions, we are also consumers. Nothing frustrates our team more than trying to call for technical support when we need it. The typical scenario is that you call a number and you are dumped into this mile-long automated phone system. After pressing a dozen buttons you are put on hold. When someone finally answers they realize they can't help you are transferred to another level of support. After 20 minutes on the phone, you are totally frustrated and vow to never call again.

You will be pleased to know that's not us! At Videotel we encourage you to pick up the phone, dial our number, press an extension and we will help you immediately. It doesn’t matter what our role, we will take your call and answer your questions.  And yes, even our CEO looks forward to talking with you.
 
 
 
 
 
Mark Schneider  

Mark Schneider

Founder and Chief Executive Officer

Mark Schneider joined Videotel, Inc. in 1991 as the Director of Operations. Mark was not only instrumental as the driving force behind the growth of the company but also instrumental in the development of Videotel’s product line. Mark became Co-Owner of Videotel in 2006 and appointed Chief Executive Officer.  Mark is passionate about niche hardware growth and has been at the forefront of audio and video development for over 20 years, at both the executive and senior management level.

Mark is grateful to have experience existing in the deep trenches of Videotel since the early 1990s and understands all facets of what it takes to run a long-term successful business.

As CEO, Mark is leading Videotel’s transformation to become a world-class niche digital signage company which not only dominates the mainstream solid-state digital signage player market but is also expanding its reach into both the low-end and higher-end digital signage markets to ensure that Videotel offers reliable and cost-effective solutions for any size organization. 

mark@videoteldigital.com

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Lisa Schneider

Vice President of Sales and Marketing

Lisa Schneider was appointed Vice President of Sales in February 2011, after being at the forefront of Videotel’s sales efforts in the USA for 4 years.  Most recently, Lisa has served as Vice President of Sales and Marketing and has been the main driver in building Videotel’s strategic partnerships and new sales and account management.

Lisa has over a decade of sales leadership experience in managing sales channels and technological product sales in various industries. Lisa is instrumental to the success of Videotel's global sales, including strategic sales, direct sales, and channel sales. She has a contagious positive spirit with extensive knowledge, experience, & relentless determination in building trusting business relationships.  Lisa holds a Bachelor in Business Communication from California State Fullerton. 

lisa@videoteldigital.com

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Lisa Schneider

 

Teresa Jenkins

 

Teresa Jenkins

Executive Assistant

Teresa Jenkins is Videotel’s "right hand" as it pertains to all facets of administrative support related to sales, marketing, and customer service. Teresa joined Videotel in January of 2017 and was appointed as the Account Manager and Administrative Assistant to our CEO and VP of Sales and Marketing. Teresa serves as the positive forefront of Videotel’s sales and marketing support teams. Teresa is contributory across all aspects of Videotel's business. She is a fundamental part of our overall culture and at the center of assisting in Videotel’s marketing strategy.

Teresa holds a Bachelor of Arts in Fine Arts from Christopher Newport University  

teresa@videoteldigital.com

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Travis McMahand

Chief Technology Officer

Travis McMahand began his journey at Videotel as a service technician back in 1989.  Within 7 years at the forefront of Videotel’s technical support team, Travis was appointed CTO in 1996. Travis is responsible for our customer experience across all aspects of Videotel's business.  He ensures that customer value is a fundamental part of Videotel's culture and at the heart of all that Videotel does.

With over 25 years of experience software and hardware development, combined with a deep understanding and expertise in the Audio Video industry, Travis has been an integral member of Videotel’s R&D since the late 1990s.

He is instrumental in supporting our subscription business and the delivery of outstanding technical support that exceeds the needs of our customers.

Travis is the champion of Videotel’s technical and developments team.  In his trademark quietly passionate style, he is a leading force in providing exceptional support to our customers.

travis@videoteldigital.com

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Travis McMahand

 

Frank Vasquez

 

Frank Vasquez

Accounting

Frank Vasquez joined Videotel in July 2017. He has a Masters degree in Accounting degree from Nova Southeastern University. Frank has held management positions for nearly 20 years in several industries such as Restaurant, Retail, and Property Management. Frank brings with him the acquired experience and skills set in Accounting, Human Resources, and Office Management. In this role as Videotel’s Accountant, Frank is responsible for Accounts Payable and Accounts Receivable. He also provides excellent accounting support to our customers, vendors, as well as a variety of services to our overall organization. 

frank@videoteldigital.com

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Aaron Morgan

Shipping Manager

Aaron Morgan joined Videotel.in 2002.  Aaron is Videotel ’s key resource for ensuring our customers' shipment of goods is spot on 100%.  This means that orders are shipped without errors and packages are delivered in perfect condition with each and every delivery. This is why Aaron is was appointed for the day to day operations of our shipping and receiving departments including packaging, freight schedules, and deliveries. Aaron oversees communication with trucking and other shipping companies for efficient and timely pickups/deliveries.  Aaron is critical to the success to ensure that accurate inventory cycles counts are maintained and that our customers' needs are met.   Aaron is exceptional at being at the forefront of our productive shipping department. 

aaron@videoteldigital.com

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Aaron Morgan

 

Mike Lascu

   

Mike Lascu

Lead Engineer

Mike Lascu joined Videotel in 2004 and brings over 18 years of enterprise software & hardware experience to Videotel’s development team. Mike was instrumental in designing our non-touch screen panel that senses human fingers through the standard glass.  Mike also designed our exclusive Wave2Play proximity sensor and weight sensor for our interactive digital signage solutions. Additionally, Mike designed the integration of pillow speaker systems for our UL Approved industrial HD2600 Healthcare DVD player.  Mike continues to specialize in providing hardware architecture, product direction and mentoring while keeping hardware technology modern, inexpensive and sustainable.

mike@videoteldigital.com

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Edgar Pueblo

Lead AV Technician

Edgar Pueblo joined Videotel in 1999 and brings over 15 years of extensive experience as a Senior AV Lead Technician.  Edgar is responsible for providing top-notch testing and repairs for all things AV.  Edgar is a critical part of the final testing phases for our customer’s custom designed solutions to ensure they exceed our customer’s expectations   Edgar additionally is our driving force to assemble any and all custom solutions from harnesses, to motion sensors, to custom circuit boards, wiring, testing our server racks and programming of custom STBs.  He is outstanding in creating, directing and managing complex engineering projects and products, and has been Videotel’s right hand for our AV technical team. 

edgar@videoteldigital.com

 

Edgar Pueblo

 

Videotel Digital • 681 Anita Street Suite #104 • Chula Vista, CA  91911

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Our Customers Love Us...
  • Healthfleet Ambulance

    "As a medical transportation company, we needed to keep our field staff informed about safety videos and up to the minute messages. To accomplish that we needed several monitors to run continuously. I contacted Videotel, and within just a few days, our system was up and running. The VP90 allowed me to upload videos from anywhere, anytime.”

    General Manager, Ted Brown
    Author
  • WonderMakr

    “We use is the VP71XD interactive Media player solution to provide a seamless, hands-off experience to educate consumers in pop-up retail locations across Canada for a prominent automotive brand. Multiple signage players were used on a single vehicle to display custom animated graphics and directional, quality, audio to provide an intimate interaction for their newest safety technologies. wonderMakr is already looking at new ways we can use these devices creatively in the marketing, events, and technology sector.”

    Senior Producer, Dylan Welsh
    Author
  • TRW Development & Management
    "Videotel's team from the purchase, to set up, to the implementation of the VP90 platform was professional and effective creating a seamless and positive experience. We were able to immediately, out of the box, give our high-rise commercial building lobby a face-lift by replacing an antiquated and expensive to update lobby directory with a cost-effective, professional, and modern digital directory. Great product and wonderful people to work with, a real breath of fresh air and highly recommended."
     
    TRW Development & Management, TR Wilkening
    Author
  • DVI Solutions

    "We didn’t purchase the VP71 XD Digital Media Player for our use but rather for one of our clients. They needed a product that would systematically loop corporate videos and marketing materials. The functionality, whereby all they had to do was insert a thumb drive, and the media automatically played with seamless transitions between videos and photos with no disruptive overlay display, proved perfect. They’re beyond pleased. We will happily recommend this product to our other clients."

    Company Representative, Yong Wai Leong
    Author
  • Royal Caribbean International

    Videotel’s equipment has been a proven solution for many of our immersive entertainment activities.  From laser tag to incredible escape rooms, Videotel’s equipment plays a vital role in our everyday operation and seamless delivery of experiences to our guests. 

    Jake McDaniel / Consultant, Media & Interactive Technology
    Author
  • Salem Health

    In 2009 Salem Hospital began installing hospital grade DVD players in our common areas and patient rooms to help the people we serve and their families find as much comfort as we could provide during difficult times. I was meant to source these players and over the course of several years, we struggled immensely with numerous brands because of the high failure rates and poor customer service from the manufactures. While searching on the internet for a solution to an untenable problem we discovered Videotel. I asked for a rep to contact me with guarded optimism and shortly afterward Lisa Schneider from Videotel reached out to us.  We worked out an arrangement to bring an HD2600 XD on campus for us to review. Our findings were that the unit was considerably higher-quality than we had seen before.  We ordered a test run for a full floor remodel.  We were involved in and closely watched for failure rates, and were very pleased to find that the Videotel units had a zero failure rate during the trial period and beyond. We are now in the process of transitioning all of our existing DVD players on our campus to Videotel, and we are also putting them in all new construction projects moving forward. Thank you, Lisa and the whole Videotel team for providing a high-quality product and a competitive price.

    Jim S. / Facilities Administration
    Author
  • Rockwell Collins

    The industrial DVD player from Videotel has been helping my company to reduce several hours of downtime in the test stations that need to reproduce DVD movies continuously for 48 hours.

    Fidel Arrendondo Castro / Facilities Engineer
    Author
  • Science Museum of Oklahoma

    Most of our units have been replaced with Videotel equipment, many of which are still operating more than three years, as opposed to the few months we received from regular players.

    Gary Jones / Exhibits Techniican
    Author
  • Columbia River Maritime Museum

    We use Videotel units in many of our exhibits to loop video and image files. We currently have several VP70, VP71, HD2600XD, HD2700M units in our displays and even an original DVD unit that has been working for the past eleven years with daily use. The auto-looping on start-up feature is especially valued by our maintenance staff who have to open the museum galleries in the mornings. They know they can turn the power on to the exhibits and not have to “fuss” with the equipment. The reliability and ease of use are strong points to consider when looking for digital video display options. Also, over the years when we have had occasional issues, your technical staff has been very responsive and helpful in finding solutions to our concerns. I recommend Videotel products to my colleagues in the museum field with confidence.

     

    Jeff Smith / Curator
    Author
  • Criswell Automotive

    Digital signage in the automotive retail industry is critical to advertising and brand awareness. Choosing hardware from Videotel has provided consistent performance and results.

    Chris Faber / IT Director
    Author
  • Caesars Entertainment Corporation

    We have had the VP71 industrial media player running 24/7 since February 2014 without a hiccup or reboot

    Terry Wilkie / Technical director of entertainment for the Las Vegas Region
    Author
  • President / TTC INC/ The Travelers Channel

    In the past (5) years, our company TTC INC/The Travelers Channel has purchased about 100 DVD Videotel units. The company operates a 24 hour visitors channel called The Travelers Channel in hotels, the Videotel DVD player has been the answer to our prayers. The DVD player runs 24 hours a day, like a fine Swiss watch. And if there is a power outage, the unit comes right back on without a manual reset. The Videotel DVD player also plays all formats of DVD discs without any problems. I highly recommend these units to any one.

    Al D'Conti
    Author
  • Audio Visual Manager / Foxwoods Resort Casino / MGM

    We have DVD players scattered throughout a massive property in retail and promotional areas. In the past, after a power interruption, a technician would have to physically walk to each location and power the units on. The units are not located in the most ideal locations. The life expectancy was only several months. We purchased our first Videotel DVD player several years ago and have not touched it again. I have since replaced all the units with Videotel players. The new V2200 is more compact and easier to place in tight areas. It has one simple job – PLAY, REPEAT. It is a great product at an affordable price!

    Gregory Houle
    Author
  • United Grinding

    I think that this unit has been phenomenal. We used several home based systems that would soon fail and we had almost daily problems. Now that we have switched. I do believe that our failure of DVD front side has never failed.

    Amy United Grinding
    Author
  • KG Fitness

    We have 4 different channels in our fitness center that play prere corded content. We used to buy new DVD players almost every month as they would die after 24hour daily use. Now with the industrial DVD players they run nonstop trouble free and are simple for our non technical staff to use. I would highly recommend there (I actually did to another gym) to anyone who needs constant play.

    Yehuda Fulda
    Author
  • Strike Industries, Inc.

    We have had great success using your Industrial DVD player. We use it for an incredibly simple application, but the durability and reliability of your player is a requirement. I like the new look as well.

    Michael E. Black / Vice President
    Author
  • Skin Laundry

    From the minute I found Videotel on the internet I was excited. Finally something that looked simple and reliable.  It literally took 5 minutes from opening the box to get rid of all the previous pain and frustration. I will strongly recommend Videotel to anybody looking for a looping video solution. It's incredibly simple to setup, there is no strain on valuable bandwidth, and best of all it never falters.

    Chris Carey / CEO
    Author
  • Renaissance Hotels

    We installed the HD2600 players the same day we received them. I installed the disc, pushed the power button and that was the last time I touched them. They are awesome.

    Jeff Becher / Director Of Engineering
    Author
  • Beechmont Racquet & Fitness

    We have the need for DVD’s to run continuously over and over again at our club while people workout. We have tried other DVD players with REPEAT functions, including some expensive models, but it has not been as simple as it has seemed.  Videotel seems to have figured it out and made our life simpler.

    Lance Atkins, Owner, Beechmont Racquet & Fitness
    Author
  • Ovation In Store

    Moving to solid state media players, the VP71 is now our "GO TO" player for all of our retail and commercial applications where video is looped. I've personally tested the player thinking of worst possible situations, and it's passed them all.

    Joe Miklos / Technical Director
    Author
  • Rainbow Sandals

    From the moment of contact with Videotel they not only provided us with exceptional customer service but, Videotel’s products are incredibly reliable and simple to operate. We chose Videotel’s VP70 series media players to display educational videos to our retail customers and we couldn’t be happier with the solution.

    Pat Huber / Director
    Author
  • New Iceland Heritage Museum

    The New Iceland Museum installed a highly interactive digital signage solution for a new permanent exhibit which included a VP71XD Multimedia Player from Videotel Digital.  The player works seamlessly with an interactive panel with LED push buttons and provides high-quality picture and sound. Technical support and customer service were extremely helpful. This player is a definite asset to this exhibit.

    Julianna Roberts / Executive Director
    Author
  • Florida Holocaust Museum

    The Florida Holocaust Museum is using Videotel Digital’s VP70 LTE media players in several exhibits throughout the museum. They provide the quality of video and audio we need, and most importantly, the dependability. We haven’t experienced any downtime with these units due to failure or problems. With our previous solution, we were rebooting and restarting our exhibits at least once a week. These are just what we’ve been looking for!

     

    Florida Holocaust Museum
    Author
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