Warranty and Returns

Return Policy

Videotel will accept returns or exchanges on product that is purchased within 30 days of receipt.  Product must be un opened and within its original packaging.  15% restocking fee applies. Customized solutions are not returnable and non refundable. 

Videotel’s industrial dvd players and digital signage media players are covered by two year parts and labor guarantee. If for some reason your Videotel product is not working properly and customer has tried to resolve the issue without success,  simply email and request an RMA number and you will be contacted with return shipping instructions.  Videotel will replace your product at no charge. Customer is responsible for shipping charges. 

Limited Warranty

Videotel, Inc. warrants the Videotel, Inc. product against defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. If Videotel, Inc. determines that the Videotel, Inc. Product is defective, Videotel, Inc. will, at its option, either repair the unit or replace the unit with a new or rebuilt Videotel, Inc. product or an equivalent model of the Videotel, Inc. product, at no charge to the customer. The foregoing sets forth Videotel, Inc.’s sole obligation and your exclusive remedy in the event of any breach of this limited warranty. 

Scope of and Limitation on Warranty

The warranty on the Videotel, Inc. Product is limited to the repair or replacement of defective units as described in Limited Warranty above. This warranty also does not cover any issues related to the content used with the Videotel, Inc. Product. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of, the Videotel, Inc. product. This warranty does not cover damage due to improper maintenance or operation of the Videotel, Inc. product, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by Videotel, Inc. to service your Videotel, Inc. product.

Our Customers Love Us...
  • Salem Health

    In 2009 Salem Hospital began installing hospital grade DVD players in our common areas and patient rooms to help the people we serve and their families find as much comfort as we could provide during difficult times. I was meant to source these players and over the course of several years, we struggled immensely with numerous brands because of the high failure rates and poor customer service from the manufactures. While searching on the internet for a solution to an untenable problem we discovered Videotel. I asked for a rep to contact me with guarded optimism and shortly afterward Lisa Schneider from Videotel reached out to us.  We worked out an arrangement to bring an HD2600 XD on campus for us to review. Our findings were that the unit was considerably higher-quality than we had seen before.  We ordered a test run for a full floor remodel.  We were involved in and closely watched for failure rates, and were very pleased to find that the Videotel units had a zero failure rate during the trial period and beyond. We are now in the process of transitioning all of our existing DVD players on our campus to Videotel, and we are also putting them in all new construction projects moving forward. Thank you, Lisa and the whole Videotel team for providing a high-quality product and a competitive price.

    Jim S. / Facilities Administration
  • Rockwell Collins

    The industrial DVD player from Videotel has been helping my company to reduce several hours of downtime in the test stations that need to reproduce DVD movies continuously for 48 hours.

    Fidel Arrendondo Castro / Facilities Engineer
  • Science Museum of Oklahoma

    Most of our units have been replaced with Videotel equipment, many of which are still operating more than three years, as opposed to the few months we received from regular players.

    Gary Jones / Exhibits Techniican
  • Criswell Automotive

    Digital signage in the automotive retail industry is critical to advertising and brand awareness. Choosing hardware from Videotel has provided consistent performance and results.

    Chris Faber / IT Director
  • Caesars Entertainment Corporation

    We have had the VP71 industrial media player running 24/7 since February 2014 without a hiccup or reboot

    Terry Wilkie / Technical director of entertainment for the Las Vegas Region
  • President / TTC INC/ The Travelers Channel

    In the past (5) years, our company TTC INC/The Travelers Channel has purchased about 100 DVD Videotel units. The company operates a 24 hour visitors channel called The Travelers Channel in hotels, the Videotel DVD player has been the answer to our prayers. The DVD player runs 24 hours a day, like a fine Swiss watch. And if there is a power outage, the unit comes right back on without a manual reset. The Videotel DVD player also plays all formats of DVD discs without any problems. I highly recommend these units to any one.

    Al D'Conti
  • Audio Visual Manager / Foxwoods Resort Casino / MGM

    We have DVD players scattered throughout a massive property in retail and promotional areas. In the past, after a power interruption, a technician would have to physically walk to each location and power the units on. The units are not located in the most ideal locations. The life expectancy was only several months. We purchased our first Videotel DVD player several years ago and have not touched it again. I have since replaced all the units with Videotel players. The new V2200 is more compact and easier to place in tight areas. It has one simple job – PLAY, REPEAT. It is a great product at an affordable price!

    Gregory Houle
  • United Grinding

    I think that this unit has been phenomenal. We used several home based systems that would soon fail and we had almost daily problems. Now that we have switched. I do believe that our failure of DVD front side has never failed.

    Amy United Grinding
  • KG Fitness

    We have 4 different channels in our fitness center that play prere corded content. We used to buy new DVD players almost every month as they would die after 24hour daily use. Now with the industrial DVD players they run nonstop trouble free and are simple for our non technical staff to use. I would highly recommend there (I actually did to another gym) to anyone who needs constant play.

    Yehuda Fulda
  • Strike Industries, Inc.

    We have had great success using your Industrial DVD player. We use it for an incredibly simple application, but the durability and reliability of your player is a requirement. I like the new look as well.

    Michael E. Black / Vice President
  • Skin Laundry

    From the minute I found Videotel on the internet I was excited. Finally something that looked simple and reliable.  It literally took 5 minutes from opening the box to get rid of all the previous pain and frustration. I will strongly recommend Videotel to anybody looking for a looping video solution. It's incredibly simple to setup, there is no strain on valuable bandwidth, and best of all it never falters.

    Chris Carey / CEO
  • Renaissance Hotels

    We installed the HD2600 players the same day we received them. I installed the disc, pushed the power button and that was the last time I touched them. They are awesome.

    Jeff Becher / Director Of Engineering
  • Ovation In Store

    Moving to solid state media players, the VP71 is now our "GO TO" player for all of our retail and commercial applications where video is looped. I've personally tested the player thinking of worst possible situations, and it's passed them all.

    Joe Miklos / Technical Director
  • Rainbow Sandals

    From the moment of contact with Videotel they not only provided us with exceptional customer service but, Videotel’s products are incredibly reliable and simple to operate. We chose Videotel’s VP70 series media players to display educational videos to our retail customers and we couldn’t be happier with the solution.

    Pat Huber / Director
  • New Iceland Heritage Museum

    The New Iceland Museum installed a highly interactive digital signage solution for a new permanent exhibit which included a VP71XD Multimedia Player from Videotel Digital.  The player works seamlessly with an interactive panel with LED push buttons and provides high-quality picture and sound. Technical support and customer service were extremely helpful. This player is a definite asset to this exhibit.

    Julianna Roberts / Executive Director
  • Florida Holocaust Museum

    The Florida Holocaust Museum is using Videotel Digital’s VP70 LTE media players in several exhibits throughout the museum. They provide the quality of video and audio we need, and most importantly, the dependability. We haven’t experienced any downtime with these units due to failure or problems. With our previous solution, we were rebooting and restarting our exhibits at least once a week. These are just what we’ve been looking for!


    Florida Holocaust Museum